Terms and Conditions

TERMS AND CONDITIONS

When you access or use our Website, Application, or any of our online or mobile applications, regardless of the download location, you acknowledge that you have read and understood the Terms and Conditions and Privacy Policy. By using these services, including any products, programs, or services described in these Terms of Service, you agree to the terms of Service.

LOBBY5 PORTAL L.L.C. (“LOBBY5” , “We” , “Company” , “The Company”) offers a Marketplace and Directory mobile App (collectively, the “App”, “Platform”, “LOBBY5”) that enables customers (“Users”) to locate Stores and Services Providers (collectively “Merchant”, “Merchants”) registered on the platform and purchase any Product or Services listed. All Content (collectively, the “Content”) including but not limited to Services, Products, descriptions, locations, contact details, services or products details, announcements, material, or images provided on the App are added and listed directly by the Merchant with no involvement from LOBBY5. LOBBY5 does not guarantee the reliability and quality of the Content, the products and services listed on the platform, or the services or products provided by the Businesses.

1. USER ACCOUNT

Users can create an account on LOBBY5 to find Merchant(s) and book service(s) from that Merchant(s). User can view the Merchant’s details, category, content, and place bookings using the methods provided by LOBBY5. Users must be legally authorized and able to agree to these Terms, not a competitor to LOBBY5 or developing any competing or equivalent products or services.

The Merchants available on LOBBY5 operate independently of LOBBY5. Merchants are Solely required to comply with local laws, rules, regulations, and standards pertaining to the sale, and marketing of the services concerning their services. LOBBY5 is not liable or responsible for Merchants’ service provision or safety and does not verify their compliance with applicable laws. In addition, LOBBY5 does not guarantee the quality of what Merchants provider sell, nor does it guarantee the services provided by them, including, without limitation, in those cases where they provide the delivery services or engage another third-party delivery service. LOBBY5 does not independently verify, and is not liable for, representations made by Merchants regarding their services, including, without limitation, any descriptions, disclosures, photographs, or images displayed through the Platform. By accessing the Platform, you agree and acknowledge that Merchants are solely responsible for, and LOBBY5 shall not be liable or responsible for, the services and contents provided to Users by any Merchant or any subcontractor or third party of any Merchant, nor shall LOBBY5 be responsible for any acts, omissions, errors or misrepresentations made by any Merchant or any third party or subcontractor of any Merchant.

Account Creation: To access certain App features, you must create a user account by providing accurate and current information. You agree to keep this information up to date. LOBBY5 may suspend or terminate your account as outlined in the Terms of Termination.

Account Responsibilities: You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify LOBBY5 through the official designated channels of any unauthorized use, or suspected unauthorized use, of your Account or any other breach of security. LOBBY5 will not be liable for any loss or damage arising from your failure to comply with such requirements.

2. PAYMENT AND PRICING TERMS

Users understand that Merchants control all pricing, delivery fees, and taxes for their products and services. Users also agree that using any payment method in LOBBY5—such as credit/debit cards, mobile money, or bank transfers—is subject to each provider’s terms, conditions, and privacy policies.

You agree to pay all charges for any Booking made through your LOBBY5 Account. LOBBY5 may charge you or Merchants a processing fee before transferring payment to Merchants, and this fee is part of your transaction with each Merchant.

To confirm your booking, you may be asked to provide your credit card details. Any applicable charges, such as cancellation or no-show fees, will be processed in accordance with the Merchant’s cancellation policy presented at the time of booking. LOBBY5 may facilitate these payments and charges on behalf of the Merchant.

3. YOUR CONTENT AND CONDUCT

Your Conduct

By accessing LOBBY5, you agree:

• to comply with LOBBY5 Terms (“Agreement”) including this Terms and Conditions, Privacy Policy and all applicable laws, rules and regulations in connection with your use of the Platform and Services, including, without limitation, laws regarding online conduct and Your Content (as defined below);
• not to use the Platform or Services for any commercial or other purposes that are not expressly permitted by this Agreement or in a manner that falsely implies LOBBY5 endorsement, partnership or otherwise misleads others as to your affiliation with LOBBY5;
• not to access or use LOBBY5 using a third party’s account/registration without the express consent of the Account holder and not to attempt to impersonate another user or person;
• not to avoid, bypass, remove, deactivate, impair, descramble, or attempt, through any means, to circumvent any technological measure implemented by LOBBY5 to protect the Platform, or otherwise attempt to gain unauthorized access to any part of the Platform and/or any Service, other Account, computer system, and/or network connected to any LOBBY5 server;
• not to use LOBBY5 in any manner that could damage, disable, overburden, and/or impair the Platform, any LOBBY5 server, or the network(s) connected to any LOBBY5 server, and/or interfere with any other party’s use of the Platform;
• not to advertise to, or solicit, any user, Merchant, or other business to buy or sell any products or services, or use any information obtained from the Platform or the Services in order to contact, solicit, or advertise or sell to any user, Merchant, or other business, in each case, unless specifically authorized in writing by LOBBY5;
• not to deep-link to or frame the Platform and/or access the Platform manually and/or with any robot, spider, web crawler, extraction software, automated process, and/or device or other means to scrape, copy, and/or monitor any portion of the Platform and/or any Materials and/or other content on the Platform;
• not to conduct any scraping, indexing, surveying, data mining, or any other kind of systematic retrieval of data or other content from the Platform;
• not to create or compile, directly or indirectly, any collection, compilation, database, or directory from the Platform or Materials;
• not to create Merchants reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the Platform;
• not to copy, publish, or redistribute any coupon or discount code or act in bad faith in an attempt to manipulate or gain an unintended commercial benefit from incentive offers;
• not to harass, annoy, intimidate, threaten or engage in any racist, sexist, or other behavior that LOBBY5 finds objectionable to any LOBBY5 employees, contractors, business providers and third parties, subsidiaries, or agents engaged in providing any portion of the Services and not to engage in any other behavior that LOBBY5 deems inappropriate when using the Platform or Services;
• not to engage in any criminal or tortious activity, including, without limitation, fraud, spamming (e.g. by email or instant message), sending of viruses or other harmful files, harassment, stalking, copyright infringement, patent infringement, or theft of trade secrets or otherwise deleting the copyright or other proprietary rights notice from any of the Materials or from any portion of the Platform or the Services;
• not to rent, lease, redistribute, sell, sublicense, decompile, reverse engineer, disassemble, or otherwise reduce the Platform and/or the Materials, in whole or in part, to a human-perceivable form for any purpose, including, without limitation, to build a product and/or service competitive with the Platform and its Services; and
• not to disrupt, interfere with, or otherwise harm or violate the security of the Platform, or any Services, system resources, accounts, passwords, servers or networks connected to or accessible through the Platform or affiliated or linked sites (including, without limitation, those of our Merchants).

You agree to comply with the conduct requirements including the above and agree not assist or permit any person in engaging in any conduct that does not comply with the above conduct. If LOBBY5 believes that you have breached any of the above conduct requirements, LOBBY5 reserves the right to suspend and/or permanently terminate your Account at LOBBY5 sole discretion with no pre-notice or justifications. Further, you agree that the consequences of commercial use or re-publication of Your Content (defined below) or Materials from the Platform or other violations of the foregoing proscriptions may be so serious and incalculable that monetary compensation may not be a sufficient or appropriate remedy, and that LOBBY5 will be entitled to temporary and permanent injunctive relief to prohibit such use or activity without the need to prove damages.

Use of your Content

You grant us an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sublicensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use Your Content in all forms of media now known or hereafter invented ​​for the purpose of operating, promoting, and improving our site, platform, business, products and services, and developing new ones (collectively, the “Uses”). The Uses include, without limitation, use of your username and/or other user profile information or activities including your ratings history, to attribute Your Content to you on the Platform, including in Interactive Areas and other public areas on our Platform, or otherwise in connection with our Services. All Uses will be made without notification to and/or approval by you and without the requirement of payment to you or any other person or entity. Further, you hereby grant LOBBY5 a royalty-free, perpetual, irrevocable, transferable, sublicensable, worldwide, nonexclusive license to incorporate and use any of your suggestions, input, reviews or other feedback relating to the Platform or the Services (collectively, the “Feedback”) for any purpose without notice to, approval by, or compensation to you.

You acknowledge that third-party content, including material from registered Merchants, may be inaccurate or unsuitable. LOBBY5 does not review or approve such content. LOBBY5 and its parents, shares owners, partners, subsidiaries, affiliates, and each of their officers, directors, employees, successors, assigns, licensors, licensees, designees, business partners, contractors, agents and representatives (collectively, the “Released Parties”) are not liable for actions of third parties regarding Your Content, or for any alleged damages related to third-party or Merchant content.

Conduct within Interactive Areas

By submitting Your Content, you agree to comply with LOBBY5’s conduct standards and any others listed on the Platform. You are responsible for Your Content, which must not:

• be unlawful, harmful to adults or minors, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, profane, offensive, invasive of another’s privacy, hateful, and/or racially, ethnically, and/or otherwise objectionable;
• have a commercial, political, or religious purpose;
• be false, misleading, and/or not written in good faith;
• infringe any patent, trademark, trade secret, copyright, right of privacy and/or publicity, and/or other proprietary rights of any person and/or entity;
• be illegal and/or promote illegal activity;
• contain confidential information belonging to a third party;
• contain unauthorized advertising and/or solicits users to a business other than those on the Platform; and/or
• be intended to interrupt, destroy, or limit the functionality or integrity of any computer software, hardware, or Materials on the Platform or other websites.

We do our best to encourage civility and discourage disruptive communication on the Platform. We also do our best to discourage communications that incite others to violate our standards. LOBBY5 may monitor all use of the Platform, including, without limitation, interactions between our users or Merchants if made available within the platform; however, we are under no obligation to do so. We may manage the Platform in a manner intended to protect our rights and to facilitate the proper functioning of the Platform. If any of Your Content or conduct on our Platform violates LOBBY5 standards, or any other terms of this Agreement; or interferes with other peoples’ uses of the Materials, Platform or Services; or is inappropriate in our judgment; LOBBY5 reserves the right, in our sole discretion and without notice to you, (i) to change, delete or remove, in part or in full, any of Your Content, (ii) to terminate or suspend access to any Interactive Areas or any other part of our Platform, and/or (iii) to terminate or suspend your Account; in each case, with or without notice. LOBBY5 will cooperate with local, state, and/or federal authorities to the extent required by applicable law in connection with Your Content.

4. APPLE TERMS OF SERVICE

You acknowledge and agree that the availability of the Applications may be dependent on the third-party from which you received the Application’s license, e.g., the Apple App Store or Google app stores (“App Store”). if you downloaded the Application from the Apple App Store, Apple and its subsidiaries shall have the right to enforce this Agreement against you This Agreement incorporates by reference Apple’s Licensed Application End User License Agreement, for purposes of which, you are “the end-user.”

5. SUPPORT AND SERVICES

By using LOBBY5, you consent to sharing your data with LOBBY5, Merchants, and their representatives as needed to process your service or product requests.

6. ADVERTISING

LOBBY5 and registered Merchants may publicly display advertisements, paid content, and other information nearby or in association with Your Content. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.

7. TERM AND TERMINATION

This Agreement becomes effective when the User completes the initial Registration Process and remains in effect while the User is included on the user’s list, unless the account is terminated by the User or at LOBBY5’s discretion in the event of a breach. Neither party will be liable to the other for any damages resulting from such termination.

8. BOOKING

All bookings made through LOBBY5 are managed exclusively by the Merchant, without involvement from LOBBY5. The Merchant reserves the right to accept or decline your booking at their discretion, either prior to or after confirmation, for any reason or no reason, including but not limited to product or service unavailability, pricing or description errors, or issues with your booking details. In the event your booking is cancelled, you will be eligible for a refund in accordance with the Merchant’s policy.

9. GOOGLE MAPS

Certain functions of the Platform permit or require Merchants and Users to use Google Maps implementation. Google Maps implementation is provided solely as a convenience to each party and not as an endorsement by LOBBY5 of the content on Google Maps. LOBBY5 is not responsible for the content of Google Maps and does not make any representations or warranties of any kind regarding the functionality, reliability, or accuracy of Google Maps. A link to Google Maps’ additional terms is found here. In addition to such additional terms, by using Google Maps Merchants are also bound by the Google privacy policy found at Google Maps.

10. INTERNET DELAYS

The Platform and Services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications. Except as set forth in our Privacy Policy or as otherwise required by applicable law, LOBBY5 is not responsible for any delays, delivery failures, or damage, loss or injury resulting from such problems.

11. INDEMNIFICATION

You agree to indemnify and hold harmless LOBBY5 and its owners, parents, partners, officers, directors, employees, agents and affiliates (each, an “Indemnified Party”), from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation, attorneys’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from (a) your User Content; (b) your misuse of the App or Services; (c) your breach of this Agreement or any representation, warranty or covenant in this Agreement; or (d) your violation of any applicable laws, rules or regulations, LOBBY5’s conduct standards, through or related to the use of the App or Services. You agree to be responsible for any claims, legal actions, or liabilities arising from your misuse of the App or violation of these Terms. In such cases, you will cover reasonable legal costs and fees incurred by LOBBY5 and its affiliates (“Indemnified Parties”). LOBBY5 may choose, at its own expense, to manage the legal defense and you agree to cooperate in presenting any defenses. This obligation does not apply if any claim arises due to negligence, fraud, or deceptive conduct by LOBBY5 or its affiliates.

These responsibilities will remain in effect even after your account, access, or this Agreement is terminated.

12. LIMITATION OF LIABILITY

To the fullest extent permissible by applicable law, in no event shall LOBBY5 be liable to you for any indirect, special, incidental, punitive, exemplary, or consequential damages, or any loss or damages whatsoever (including personal injury, pain and suffering, emotional distress, loss of data, revenue, profits, reputation, use, or other economic advantage), even if LOBBY5 has been previously advised of the possibility of such damages, arising out of a warranty, contract, negligence, tort, or any other action of any type that in any manner arises out of or in connection with the platform or the services provided on or through the platform.

LOBBY5 is not responsible for and will not be liable for any damage to, or viruses that may affect, electronic devices or other property as a result of accessing, using, browsing, or downloading any material from the platform. LOBBY5 does not assume responsibility or liability for any matter arising from or related to information, content, products, services, or materials available on or through the platform, including any third-party websites or linked pages, with respect to errors, omissions, inaccuracies, or harm to persons or property. These limitations apply regardless of any failure of essential purpose of any limited remedy.

LOBBY5 does not evaluate or guarantee the suitability, legality, or capabilities of any registered Merchant. You acknowledge that LOBBY5 is not accountable for services provided or advertised by Merchants, nor does it verify their compliance with relevant laws or regulations. LOBBY5 assumes no responsibility or liability for any actions or omissions of any Merchant.

13. DISCLAIMER

The platform, the services, the materials, and all other content on the platform are provided “AS IS” and “AS AVAILABLE” and without warranties of any kind, either express or implied, unless otherwise specified in writing. To the fullest extent permissible by applicable law, LOBBY5 disclaims, with respect to the services, the platform, the materials and all other content on the platform, all warranties, express or implied, statutory or otherwise, including, but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement. LOBBY5 does not represent or warrant that the platform, the services, the materials and/or the other content on the platform will be secure, uninterrupted, and/or error-free, that defects will be corrected, and/or that the platform, the services, the materials, and/or other content on the platform are free from viruses or other harmful components. LOBBY5 does not warrant or make any representations regarding the use or the results of the use of the platform, the services, the materials, and/or any other content on the platform in terms of their correctness, accuracy, reliability, timeliness, completeness, correctness, or otherwise, including, without limitation, the safety, and quality of the services. You are solely responsible for all site usage costs. Some laws may not allow implied warranty exclusions, so these exclusions might not always apply to you.

LOBBY5 shall not be liable for delay or failure in performance resulting from causes beyond LOBBY5’s reasonable control, including, without limitation, delays or other problems inherent in the use of the internet and electronic communications. LOBBY5 is not responsible for any delays, delivery failures, or other damage resulting from such problems.

Furthermore, LOBBY5 is solely responsible for providing access to its software platform and related services. The actual products or services purchased through the platform are offered, fulfilled, and managed exclusively by Merchants, who bear full responsibility for their performance and quality. Accordingly, LOBBY5 shall not be liable for any delays, errors, defects, or issues relating to the purchase, delivery, or use of goods or services supplied by merchants. Any concerns or claims regarding such products or services should be directed to the relevant merchant, as LOBBY5 does not control or guarantee merchant offerings.

14. THIRD PARTY LINKS

The Platform may contain links to websites that are owned, controlled, developed, sponsored and/or maintained by Merchants or third parties and which may be subject to additional terms and conditions (“Third Party Websites”). If you click on a link to a Third-Party Website, LOBBY5 will not warn you that you have left the Services or Platform or that you are subject to the terms and conditions of another website or third-party service provider. LOBBY5 does not review, monitor, operate and/or control the Third-Party Websites and LOBBY5 makes no guarantees, representations, and/or warranties as to, and shall have no liability for, the content, products, or services available on or through and/or the functioning of the Third-Party Websites. By providing access to Third Party Websites, LOBBY5 is not recommending and/or otherwise endorsing the products and/or services provided by the sponsors and/or owners of those websites. Your access to and/or use of the Third-Party Websites, including, without limitation, providing information, materials and/or other content to the Third-Party Websites, is entirely at your own risk. LOBBY5 reserves the right to discontinue links to any Third-Party Websites at any time and for any reason, without notice.

15. INTELLECTUAL PROPERTY RIGHTS

All rights, title, and interest—including all related intellectual property rights—in LOBBY5, its technology platform, business model, software, and associated services are owned exclusively by LOBBY5 (and, where applicable, its licensors). This Agreement does not constitute a sale and does not transfer any ownership rights in or related to LOBBY5, the technology platform, software, services, or any intellectual property held by LOBBY5 to Users or Merchants. The company names, logos, and product names related to the applications, technology platform, and software are trademarks and/or intellectual property of the Company; no right or license is granted for their use. Users and Merchants agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices integrated into or accompanying the applications, technology platform, software, or services. Any malicious or unauthorized use of LOBBY5—including, but not limited to, order scalping, use of plug-ins, reverse engineering, or utilization for unintended or unauthorized purposes—is strictly prohibited and will be considered a material breach of this Agreement.

16. LICENSE TO USERS

This company owns the copyrighted Marketplace and Directory mobile app developed by LOBBY5. Use of the software is governed by this agreement. Users receive a personal, nontransferable, non-exclusive license solely for online ordering. Reinstalling, removing, modifying, copying, or redistributing the software is strictly prohibited. The app and any related documentation or technical information are subject to UAE export control laws and regulations.

17. Payments and Refunds

Payments for products or services made through our platform are processed by LOBBY5, using licensed third-party payment gateway providers, on behalf of the independent Merchant. Upon successful payment, funds are transferred directly to the Merchant.

LOBBY5 acts solely as a facilitator of the transaction and is not a party to the contract for the sale of goods or services between you and the Merchant.

Accordingly:

• All refund, cancellation, return, or exchange requests must be directed to the relevant Merchant, and are subject to the Merchant’s individual policies.
• LOBBY5 does not control, manage, or guarantee the Merchant’s handling of refunds, returns, or service delivery.
• Any disputes arising from a purchase should be resolved between you and the Merchant. We may, at our discretion, help facilitate communication but are not responsible for resolving such disputes.
• It is your responsibility to review the Merchant’s payment, refund, and return policies before completing any transaction.

If a refund is approved by the Merchant, LOBBY5 will process the refund on the Merchant’s behalf through the same payment method used during the transaction, in accordance with applicable laws and payment gateway timelines.

18. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates.

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the use of our services, the parties shall first attempt to resolve the dispute through good-faith negotiations.

If the dispute cannot be resolved amicably within 30 days, and if permitted under applicable law, either party may refer the dispute to binding arbitration under Dubai International Arbitration Centre (DIAC), in accordance with its rules in force at the time. The seat of arbitration shall be Dubai, and the proceedings shall be conducted in English or Arabic.

However, nothing in this clause shall restrict the right of individual users to pursue their claims before the competent courts of the UAE, as required or permitted by UAE consumer protection laws.

By accepting these Terms, users acknowledge their understanding of this clause, but are not deemed to have waived any statutory rights under applicable law.

19. SEVERABILITY

If any part of these terms of use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. If there is any conflict between these terms and conditions and/or specific terms appearing elsewhere on this site relating to specific materials, then the latter shall prevail.

20. CHANGES TO THESE TERMS AND CONDITIONS

LOBBY5 reserve the right, at our sole discretion, to change, modify, add to, supplement, delete or replace these Terms at any time effective with or without prior notice, and by any means. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the App and the Service.